SMOKING IS FORBIDDEN IN ALL THE STUDIOS AND APARTMENTS. The apartments are not insured at risks for the clients who don’t respect this rule. In the case of an event due to not respecting this rule, the full responsibility towards the Insurer goes to the client.

  • For bookings shorter than 3 days ask us for a confirmation. The apartment must be free by 12 o’clock. For delays longer than 2 hours at the check-out, an extra-fee of 50% of the accommodation day will be paid, only with the advanced confirmation of the agency’s representative.
  • To extend your staying please inform us about your longer accommodation minimum 48 hours before.
  • If the cancellation of the booking is made 48 hours before, no penalty is applied. The cancellation of the booking in less than 48 hours is penalized with the payment of a night.

Accommodation Policy

  • In all 1-bedroom apartments maximum 3 adults may be accommodated – 2 adults in the double bed and 1 adult on the extensible sofa. The maximum capacity is of 4 adults when an extra-fee is paid.
  • In all 2-bedroom apartments maximum 2 adults may be accommodated. The maximum capacity is of 6 adults when an extra-fee is paid.
  • The extra-fee for the adults is of 10€/day/adult and is applied for more than 3 adults in the 1-bedroom apartment or for more than 4 persons in the 2-bedroomd apartments, except for the Bangkok apartment.
  • Children under 16 years old are accommodated for free in the existing beds.
  • The accommodation office is open from 10 a.m. to 6 p.m. from Monday to Friday and is closed on Saturdays and Sundays. The accommodation outside the program must be settled with the accommodation representative.
  • The cleaning service is not available on the legal Celebrations days, on 25th and 26th of December, first and second day of Easter, and 1st of January.
  • Any damages in the apartment caused by the client will be supported by the client.
  • The apartments can be used only in the purpose of accommodation. It is forbidden to use the apartments for activities that do not respect the Romanian Legislation.
  • The organization of events that lead to the trouble of the neighbors is forbidden.
  • The access in the apartment with pets is forbidden.
  • If the booked apartment isn’t available anymore from objective reasons, the agency undertakes to replace it with another one with the same comfort and price conditions.
  • Agentia H isn’t responsible of the theft of personal objects if the client leaves the door open or lets strangers inside the apartment.

General Policies

  • Agentia H guarantees not to disclose the personal information of its clients.
  • This commitment is according to the Romanian Laws. Any litigation will be solved according to the Romanian Legislation.